Terms of Service
Terms of Service - Koi TCG
Welcome to Koi TCG! By using our website, www.koitcg.co.nz, you agree to the following Terms and Conditions. If you do not agree, please refrain from using our site.
Refund Policy
All sales are final and non-refundable, except where required under New Zealand law (Consumer Guarantees Act 1993 and Fair Trading Act 1986). Refunds or exchanges are not provided for change of mind, incorrect choice, or price changes. If you encounter an issue with your order, please contact us promptly at with the Contact Us page, and we’ll do our best to assist.
For issues with sealed product defects or errors, you may need to contact the manufacturer directly.
Pricing and Orders
- Prices and product availability are subject to change without notice.
- We reserve the right to cancel orders at our discretion, including for stock errors, pricing inaccuracies, or suspected fraudulent activity.
- Orders are only confirmed upon dispatch.
Shipping
We aim to dispatch orders within one working day. While we provide tracking, delivery times are not guaranteed, and we are not responsible for delays caused by couriers.
Products are packaged carefully, but minor cosmetic damages (e.g., dents or bumps) may occur during transit and are not grounds for refunds.
Privacy Policy
We collect personal information, including your name, contact details, and purchase history, to process and ship your orders. Your data is kept secure and is never shared or sold. For corrections or data requests, contact us.
Errors
If we identify a pricing or product error after your order, we reserve the right to cancel the order and issue a full refund.
Right to Refuse Service
We may limit quantities of certain products per individual or household and reserve the right to refuse or cancel any order without explanation.
By shopping with us, you agree to these terms. Thank you for supporting Koi TCG!